Search found 95 matches

by Loïc
Mon Sep 19, 2016 9:17 pm
Forum: Technical Support
Topic: reducing digitaly signed pdf
Replies: 1
Views: 2003

Re: reducing digitaly signed pdf

Hello,

This is an unexpected behavior. Could you open a ticket into our helpdesk in order to share an example of such document?

Here you go: https://support.orpalis.com

With best regards,

Loïc Carrère
by Loïc
Thu Aug 18, 2016 2:09 pm
Forum: Technical Support
Topic: Where can I find the default saving folder
Replies: 4
Views: 2996

Re: Where can I find the default saving folder

It seems that paperScan has some problems to grab bitmap from your device driver.
If you want we can investigate the problem, for that we need that you follow some steps described here: viewtopic.php?f=4&t=214

With best regards,

Loïc
by Loïc
Wed Aug 17, 2016 11:50 am
Forum: Technical Support
Topic: Where can I find the default saving folder
Replies: 4
Views: 2996

Re: Where can I find the default saving folder

Hi,

You have first to save the scanned documents. To do that just click the save button (see screenshot). Then you will be prompted to select a destination directory.
saving_with_paperscan.jpg
saving_with_paperscan.jpg (190.71 KiB) Viewed 2966 times
I hope this helps!
by Loïc
Fri Jun 10, 2016 5:18 pm
Forum: Technical Support
Topic: how to ignore XFA pdf automatically
Replies: 2
Views: 3285

Re: how to ignore XFA pdf automatically

Hello,

PDF with XFA Form fields are now correctly handled starting the version 3.0.3.

With best regards,

Loïc Carrère
by Loïc
Wed Jun 08, 2016 5:57 pm
Forum: General discussions
Topic: [Virtual Barcode Reader] Increasing scanner circle's size
Replies: 1
Views: 3416

Re: [Virtual Barcode Reader] Increasing scanner circle's siz

Yes, you can do that by pressing the ctrl key + scrolling the mouse wheel.
by Loïc
Wed Jun 08, 2016 5:56 pm
Forum: Technical Support
Topic: how to ignore XFA pdf automatically
Replies: 2
Views: 3285

Re: how to ignore XFA pdf automatically

Hello,

PDF reducer is not supposed to corrupt such document. Could you share an example of such document with our team? For such purpose, the best option is to open a ticket on our help-desk: https://support.orpalis.com/

With best regards,

Loïc Carrère
by Loïc
Mon Jan 12, 2015 7:00 pm
Forum: Technical Support
Topic: Canon DR-2080C : impossible to select the device
Replies: 3
Views: 2698

Re: Canon DR-2080C : impossible to select the device

Hello,

You should check that you have installed latest TWAIN driver of the scanner.
If the problem persists, you can try to use another Data Source Manager as explained on this thread: twain-acquisition-issues-t214.html

Hope this helps!

With best regards,

Loïc
by Loïc
Thu Jun 26, 2014 2:17 pm
Forum: Bugs Report
Topic: Problem with large files
Replies: 1
Views: 4867

Re: Problem with large files

Hello,

I just replied to your email saying that the new available release is working correctly with your file.

With best regards,

Loïc Carrère
by Loïc
Thu Jan 23, 2014 7:49 pm
Forum: Technical Support
Topic: PDFReducer missing dll
Replies: 2
Views: 3123

Re: PDFReducer missing dll

Hello,

Please check you are downloading PDF reducer from our website. Here the link: http://www.orpalis.com/products/pdfreducer/download/

Let us know if the problem persists.

With best regards,

Loïc Carrère
by Loïc
Sat Nov 23, 2013 8:44 pm
Forum: Technical Support
Topic: Scanner is not working
Replies: 1
Views: 2437

Re: Scanner is not working

Hello Xavier,

My apologies for the horrible delay in the reply, your father should be 92 years old now :). If didn't find suitable solution for your problem just let me know so I will do the necessary to try to provide help.

With best regards,

Loïc