TWAIN 5 and Support Tickets

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Aaralyn
Posts: 1
Joined: Tue Apr 02, 2013 10:10 pm

TWAIN 5 and Support Tickets

Post by Aaralyn » Tue Apr 02, 2013 10:22 pm

Not sure if this is an active forum anymore, but here's my problem:

a. I can't file a support ticket.
Error: "Controller_Submit" Controller has no function declaration for "indexphp" Action in SWIFT App "tickets" client

and b. My scanner's most recent driver is TWAIN 5 which appears to be erroring with paperscan.
My system is Windows 7.
My scanner is EPSON Perfection 1660.
The error code I get when I click "start wizard" or "quick scan" is:
Can't open default device. EPSON TWAIN 5
RC: TWRC_FAILURE
CC:TWRC_OPERATIONERROR


The debug log in Paperscan reads:

Code: Select all

#GdPicture.NET.twain.client Log Start. Version: 663

RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 3
-------------------
Start: CloseSourceManager.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 3
-------------------
End: CloseSourceManager.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 2
-------------------
Start: UnloadSourceManager.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 2
-------------------
End: UnloadSourceManager.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 1
-------------------
Start: OpenSourceManager.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 1
-------------------
custom DSM library loaded: C:\Program Files (x86)\PaperScan Free Edition\twaindsm.dll
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 1
-------------------
Entry point of the custom DSM found.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 1
-------------------
End: OpenSourceManager.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 3
-------------------
GDTWAIN_Mgr: Start Getting DAT_STATUS
RC:   TWRC_ENDOFLIST
CC:   TWCC_SUCCESS
State: 3
-------------------
GDTWAIN_Mgr: End Getting DAT_STATUS
RC:   TWRC_ENDOFLIST
CC:   TWCC_SUCCESS
State: 3
-------------------
Start: OpenSource.
RC:   TWRC_SUCCESS
CC:   TWCC_SUCCESS
State: 3
-------------------
GDTWAIN_Mgr: Start Getting DAT_STATUS
RC:   TWRC_FAILURE
CC:   TWCC_SUCCESS
State: 3
-------------------
GDTWAIN_Mgr: End Getting DAT_STATUS
RC:   TWRC_FAILURE
CC:   TWCC_OPERATIONERROR
State: 3
-------------------
End: OpenSource.
RC:   TWRC_FAILURE
CC:   TWCC_OPERATIONERROR
State: 3
-------------------


Please let me know if you need any more information.

Loïc
Site Admin
Posts: 95
Joined: Fri Nov 05, 2010 12:38 pm

Re: TWAIN 5 and Support Tickets

Post by Loïc » Wed Apr 03, 2013 5:08 pm

Hello,

We need the twain Data Source manager log to be able to interpret the issue. You should also make some preliminary tests. All is explained on this thread: twain-acquisition-issues-t214.html

Kind regards,

Loïc

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