Paperscan locks up at 20% on data transfer

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volksmann
Posts: 7
Joined: Wed Aug 10, 2011 10:58 pm

Paperscan locks up at 20% on data transfer

Post by volksmann » Mon Apr 08, 2013 9:42 pm

Hello
I have a Canon D480 Multiscan fax machine
Windows Terminal Server 2012
See attachment for screenshot

When I scan, the scanner goes through its complete cycle but the data transfer stops at 20% and the program locks up.


-Jeremy
Attachments
PAPERSCAN.jpg
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Cedric
Posts: 29
Joined: Sun Sep 02, 2012 5:11 pm

Re: Paperscan locks up at 20% on data transfer

Post by Cedric » Wed Apr 10, 2013 3:28 pm

We did not test PaperScan software on Windows Server 2012 family because it's not really meant to be used on this kind of system and I'm afraid that's the cause of this issue.
Is there any chance you could test on another machine running another Windows version (such as 7 or 8) to check if the problem persists?

Loïc
Site Admin
Posts: 95
Joined: Fri Nov 05, 2010 12:38 pm

Re: Paperscan locks up at 20% on data transfer

Post by Loïc » Wed Apr 10, 2013 9:31 pm

Hello,

as additional comment I can suggest to try to switch the Data Source Manager to the one deployed on the system. More info can be found here: twain-acquisition-issues-t214.html
Try another TWAIN Data Source Manager (available since PS 1.4.8). Select Options / Extras / Data Source Manager (select 1.9 or System for example).
Kind regards,

Loïc

volksmann
Posts: 7
Joined: Wed Aug 10, 2011 10:58 pm

Re: Paperscan locks up at 20% on data transfer

Post by volksmann » Wed Apr 10, 2013 10:54 pm

Thank you! I selected 1.9 and it works great!

Loïc
Site Admin
Posts: 95
Joined: Fri Nov 05, 2010 12:38 pm

Re: Paperscan locks up at 20% on data transfer

Post by Loïc » Thu Apr 11, 2013 3:47 pm

ok perfect, thank you very much for the return.

Cheers,

Loïc

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