Paperscan only worked once

Technical Support for PaperScan.
Locked
TechHulp
Posts: 1
Joined: Sun Apr 06, 2014 2:34 pm

Paperscan only worked once

Post by TechHulp » Sun Apr 06, 2014 2:50 pm

I installed paperscan pro on a windows 8.1 64bit PC. Scanner Brother MFC6490CW on a wired network. The first time I tried paperscan, everything worked fine.
After a new start of my computer paperscan seemed to work, but there was no connection made with the scanner.
I removed the software and reinstalled everything. The program worked fine. But unfortunately after a restart I had the same problems as before. I disabled the firewall but no effect. Scanning from other applications as mspaint still works.
Any suggestions?

Lisa

Re: Paperscan only worked once

Post by Lisa » Tue Feb 09, 2016 1:33 pm

Hello Jan

We did answer your question through our help desk support back in April 2014.
I really hope that your issue has been resolved as you never answered.

Please, feel free to ask if you have any further questions.

Locked

Who is online

Users browsing this forum: No registered users and 1 guest