I have been using Paper Scan Free Edition more than 4 mounths with no problems. Since a week I have the following problem:
The program scan the page, but could not download and convert the scaned page into the file on the PC.
OS : Windows XP
Scanner : UTAX/TA CD1018/DC2018 - it is MFP.
I am using the latest version for TWAIN Drivers and Paper Scan (18.104.22.168)
Thank you in advance and congratulationce for the program - it is really usefull and with intuitive interface.
I hope give me an advice to troubleshoot.
First of all, thanks for your kind words, we are glad to hear that our product fits your needs
Sorry for the delay, we are under a heavy workload lately and we're trying our best to support our users.
Can you tell us more about the problem ?
When you say "the program scan the page but could not download and convert the scanned page into the fie on the PC" do you have some error message or something ?
Since everything was working a week ago, what could have changed on your computer since ?
There is no error message or something. The program just could not download and convert the page. The problem began more then a mounth but at first it was rarely, then more often and a week ago i could not scan any page. I have nothing changed on my computer except installed the Photo Shop and switched off the automatic updates and the Fire wall on Windows.
If you want I can make a video recorder of the monitor and send you to see the problem.
Thank you in advance
The problem is not from PaperScan, the problem is on the driver side. Try to modify the "Original size" combo list to select the actual size of the paper you want to scan (maybe try A4). It should be right with the correct size.
Could you help me how to save the changes on the driver.
Thank you in advance.
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