free edition
free edition
We loaded the free issue to give it a try. We are unable to scan more than one page. Can someone help me with this please. We are using Windows 7.
Re: free edition
Hello,
Can you please send us a screenshot with the error message you get when you try to scan several pages?
Thank you,
Regards,
Elodie
Can you please send us a screenshot with the error message you get when you try to scan several pages?
Thank you,
Regards,
Elodie
Re: free edition
Thank you for your reply. I don't get any error messages. I am trying to scan three pages, but only one shows on my screen?
Re: free edition
Before anything else, please check that you're using our latest version, because it includes bug fixes. We're currently under version 1.8.0.8.
http://www.orpalis.com/products/paperscan/history/
To update to the latest version, you need to desinstall the previous one and install the new one.
Then you will need to specify the model of the scanner you're using. If you know with which protocol you're scanning (TWAIN or WIA) you can also mention it. Finally tell us if you're using the flatbed of your scanner or the document feeder.
We need these informations to reproduce the problem from our side.
Regards,
Elodie
http://www.orpalis.com/products/paperscan/history/
To update to the latest version, you need to desinstall the previous one and install the new one.
Then you will need to specify the model of the scanner you're using. If you know with which protocol you're scanning (TWAIN or WIA) you can also mention it. Finally tell us if you're using the flatbed of your scanner or the document feeder.
We need these informations to reproduce the problem from our side.
Regards,
Elodie
Re: free edition
I double checked and I am on that version. Specified the correct scanner. I am using document feeder. I did uninstall and reinstalled the version to see if that helped, but I had no luck?
Re: free edition
I'm sorry but I don't see the model of your scanner anywhere on this post. Do you know if you're using TWAIN or WIA?
Re: free edition
I am using TWAIN and I am using a Kodak I610 scanner.
Re: free edition
Any updates for me Elodie? This is a product we would like to purchase, but not before we know it actually fits are needs.
Re: free edition
Hello,
It's a rather old hardware, you should first check that you're having the latest firmware installed on it (you can get it here) as well as the latest drivers available on the workstation.
Once done, could you please try to change the Data Source Manager version and see how it behaves? You can do so in the Options > Extra... menu, then switch from TWAIN 2.2 to TWAIN 1.9.
It's a rather old hardware, you should first check that you're having the latest firmware installed on it (you can get it here) as well as the latest drivers available on the workstation.
Once done, could you please try to change the Data Source Manager version and see how it behaves? You can do so in the Options > Extra... menu, then switch from TWAIN 2.2 to TWAIN 1.9.
Re: free edition
Does not look like I should download the firmware;
NOTE: DO NOT ATTEMPT TO INSTALL AN i600 FIRMWARE UPDATE FROM A WINDOWS 7 HOST PC.
If the computer that is connected to the KODAK i600 Scanner is using any version of the Microsoft Windows 7 operating system and you need to install any version of Kodak firmware into the scanner then please contact Kodak Support for assistance. For more information on this topic please read the firmware release notes below.
NOTE: DO NOT ATTEMPT TO INSTALL AN i600 FIRMWARE UPDATE FROM A WINDOWS 7 HOST PC.
If the computer that is connected to the KODAK i600 Scanner is using any version of the Microsoft Windows 7 operating system and you need to install any version of Kodak firmware into the scanner then please contact Kodak Support for assistance. For more information on this topic please read the firmware release notes below.
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