TWAIN error

Technical Support for PaperScan.
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pabelmarrero
Posts: 1
Joined: Thu Jul 12, 2018 12:59 am

TWAIN error

Post by pabelmarrero » Thu Jul 12, 2018 1:09 am

I opened my PaperScanner app today and it said there was an update available. I updated. Now I'm getting an error message as follows:

TWAIN error
Cannot open selected device: Twain-Samsung Universal Scan Driver
RC: TWRC_FAILURE
CC: TWCC_OPERATION ERROR


The log said the following:

#GdPicture.NET.twain.client Log Start. Version: 716

RC: TWRC_SUCCESS
CC: TWCC_SUCCESS twainState: 1
-------------------
Start: OpenSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS twainState: 1
-------------------
custom DSM library loaded: C:\Program Files (x86)\ORPALIS\PaperScan 3 Home Edition\twaindsm.dll
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS twainState: 1
-------------------
Entry point of the custom DSM found.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS twainState: 1
-------------------
End: OpenSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS twainState: 3
-------------------
Start: OpenSource.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS twainState: 3
-------------------
GDTWAIN_Mgr: Start Getting DAT_STATUS
RC: TWRC_FAILURE
CC: TWCC_SUCCESS twainState: 3
-------------------
GDTWAIN_Mgr: End Getting DAT_STATUS
RC: TWRC_FAILURE
CC: TWCC_OPERATIONERROR twainState: 3
-------------------
End: OpenSource.
RC: TWRC_FAILURE
CC: TWCC_OPERATIONERROR twainState: 3
-------------------
Start: OpenSource.
RC: TWRC_FAILURE
CC: TWCC_OPERATIONERROR twainState: 3
-------------------
GDTWAIN_Mgr: Start Getting DAT_STATUS
RC: TWRC_FAILURE
CC: TWCC_SUCCESS twainState: 3
-------------------
GDTWAIN_Mgr: End Getting DAT_STATUS
RC: TWRC_FAILURE
CC: TWCC_OPERATIONERROR twainState: 3
-------------------
End: OpenSource.
RC: TWRC_FAILURE
CC: TWCC_OPERATIONERROR twainState: 3
-------------------

I re-started the app, the printer, the pc, tried some stuff I found in your forum, but nothing seems to work. The app was working just fine before the update.

Can someone help?

Thanks in advance.

Hugo
Posts: 1
Joined: Wed Jul 11, 2018 4:50 pm

Re: TWAIN error

Post by Hugo » Thu Jul 12, 2018 3:22 pm

Hello there,

There are many things you can try. As indicated in the logs, it cannot open your device because of the drivers. Update/reinstall your scanner's drivers and then test it. If this does not work, uninstall and reinstall the device you are trying to scan from.
If you have tried all of this and you still seem unable to scan with paperscan then please submit a ticket here so we can provide you with more in depth support. https://support.orpalis.com/index.php?/Tickets/Submit/

Thank you kindly.

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