paperscan will not recognize my hp officejet 6500 printer/scanner.

Technical Support for PaperScan.
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fzito1959
Posts: 1
Joined: Fri Sep 29, 2017 10:47 pm

paperscan will not recognize my hp officejet 6500 printer/scanner.

Post by fzito1959 » Fri Sep 29, 2017 10:53 pm

paperscan will not recognize my hp officejet 6500 printer/scanner.

Coralie
Posts: 35
Joined: Thu Dec 29, 2016 5:18 pm

Re: paperscan will not recognize my hp officejet 6500 printer/scanner.

Post by Coralie » Wed Oct 04, 2017 11:37 am

Hi,

Check you are using the latest TWAIN driver's version of your device / http://www.driverscape.com/download/hp- ... 6500-e709a
If your device can be controlled by both WIA bridge from Microsoft & the TWAIN driver of the supplier, you have to use the TWAIN driver (else you will have problems to control the document feeder).

If your problem persists, please follow these steps:
Create a new support case in http://support.orpalis.com/Tickets/Submit or a new thread in this forum (depending on your edition)
Give us the exact device reference, and the TWAIN driver (including version) you are using

Thank you !

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