Search found 39 matches

by Hugo
Thu Jan 17, 2019 4:01 pm
Forum: Technical Support
Topic: Scan records only part of a page
Replies: 1
Views: 14

Re: Scan records only part of a page

Have you made sure your Paper size value is the right one for your pages? This option can be found both be found in the acquisition wizard (clicking Acquire>Start Wizard>Paper size) and in your scanner's settings (clicking Acquire>Start Wizard>Advanced device options>Paper size). Make sure to update...
by Hugo
Mon Jan 14, 2019 11:59 am
Forum: Technical Support
Topic: iR2018 - ScanGear
Replies: 2
Views: 4151

Re: iR2018 - ScanGear

Thank you for your problem submission. Could you try with the latest version of Paperscan please? This issue seems to only affect the ScanGear drivers so it is somewhat hard for us to reproduce and therefore to provide a solution. We hope our latest version solves this.
by Hugo
Mon Jan 14, 2019 11:54 am
Forum: Technical Support
Topic: How to auto-save scan as *.png into predefined dir?
Replies: 1
Views: 310

Re: How to auto-save scan as *.png into predefined dir?

You can't automatically save the scanned pages. You need to go through the interface, scan and click save once you're done. This is very fast also so we do not think you need an option to directly scan to directory. You can save the *.png files with unique filename patterns in the saving options usi...
by Hugo
Mon Jan 14, 2019 11:48 am
Forum: Technical Support
Topic: Scrolling down logs
Replies: 1
Views: 3880

Re: Scrolling down logs

All the logs should now be viewable and the log window size adapted to how many logs there are.
Thank you for your remark.
by Hugo
Mon Jan 14, 2019 11:44 am
Forum: Technical Support
Topic: Windows NetworkPath Problem
Replies: 1
Views: 2422

Re: Windows NetworkPath Problem

This issue should be fixed for the latest version of PDF Reducer. If you coem across the issue again please let us know so we can solve it for you.
by Hugo
Mon Jan 14, 2019 11:36 am
Forum: Frequently Asked Questions
Topic: how to save 'quick scan' settings
Replies: 1
Views: 4225

Re: how to save 'quick scan' settings

I am not entirely sure what you meant by this however you can use "quick scan" to use your previously configured option in acquisition wizard to scan.
by Hugo
Mon Jan 14, 2019 11:32 am
Forum: Feature Requests
Topic: Direct e-mail of files
Replies: 3
Views: 4151

Re: Direct e-mail of files

As of right now we do not have any plans to bring this feature to life. However we will keep the option open for future implementation.
Thank you for the suggestions.
by Hugo
Mon Jan 14, 2019 11:27 am
Forum: Feature Requests
Topic: New feature request
Replies: 1
Views: 1617

Re: New feature request

This option to crop a selection and save it to a new page now exists and is called "copy selected area to a new page". You can find this after drawing your selection on the page and then clicking on the option "copy" found in the edit tab. This allows you to crop a page in many places without damagi...
by Hugo
Mon Jan 14, 2019 11:22 am
Forum: User Feedback
Topic: Good and bad points about PaperScan Home v3.x
Replies: 1
Views: 2179

Re: Good and bad points about PaperScan Home v3.x

Thank you very much for your feedback! Batch de-speckling has been added to our Pro Edition of Paperscan due to your suggestion. The Home Edition will not feature these batch features however so to use them you will need to use the Pro Edition. If you purchase Paperscan from one of our resellers you...
by Hugo
Mon Jan 14, 2019 11:13 am
Forum: Technical Support
Topic: Remove punchholes
Replies: 3
Views: 1836

Re: Remove punchholes

We provided technical support to anywhere in the world within 1 business day. Certain conditions must be met such as having the latest version of the software installed. If you were unsatisfied with the answer you got then please let us know.