Search found 29 matches

by Cedric
Fri Apr 26, 2013 6:40 pm
Forum: Technical Support
Topic: Aquire Image - Can't use flatbed
Replies: 10
Views: 8353

Re: Aquire Image - Can't use flatbed

Is it the same with both Disable Capabilities Detection AND Data Source Manager 1.9 ?
by Cedric
Fri Apr 26, 2013 5:05 pm
Forum: Technical Support
Topic: Aquire Image - Can't use flatbed
Replies: 10
Views: 8353

Re: Aquire Image - Can't use flatbed

Hi, It seems that the driver is reporting wrong information about what acquisition source is supported. To avoid that you can try to force PaperScan to bypass the automatic feature detection. To do that you can go to Options > Extras... and on the TWAIN options tab, check the Disable Capabilities De...
by Cedric
Wed Apr 10, 2013 3:28 pm
Forum: Bugs Report
Topic: Paperscan locks up at 20% on data transfer
Replies: 4
Views: 6820

Re: Paperscan locks up at 20% on data transfer

We did not test PaperScan software on Windows Server 2012 family because it's not really meant to be used on this kind of system and I'm afraid that's the cause of this issue. Is there any chance you could test on another machine running another Windows version (such as 7 or 8) to check if the probl...
by Cedric
Thu Apr 04, 2013 9:55 pm
Forum: Technical Support
Topic: Transferring Page stops at 20%
Replies: 3
Views: 3150

Re: Transferring Page stops at 20%

Hi Jeremy,

Could you please give us more information about your hardware ? Scanner device, 32 or 64bit environment, etc...
If I understand correctly the free edition works as it should but home edition is stuck at 20%? Am I right?
by Cedric
Thu Apr 04, 2013 10:31 am
Forum: Technical Support
Topic: Loss in quality of merged PDF files
Replies: 1
Views: 2440

Re: Loss in quality of merged PDF files

No it shouldn't. Can you explain further what you're noticing?
by Cedric
Tue Apr 02, 2013 6:29 pm
Forum: Technical Support
Topic: PaperScan Pro - Is upgrade free of charge ?
Replies: 3
Views: 3315

Re: PaperScan Pro - Is upgrade free of charge ?

You're welcome!
by Cedric
Tue Apr 02, 2013 4:13 pm
Forum: Technical Support
Topic: PaperScan Pro - Is upgrade free of charge ?
Replies: 3
Views: 3315

Re: PaperScan Pro - Is upgrade free of charge ?

Hello,

The answer is pretty simple : it's free :) As a Pro registered owner you have access to every update for free until 2.0 comes out.

Cheers!
by Cedric
Thu Jan 31, 2013 9:57 am
Forum: Technical Support
Topic: Single page pdf into multi page pdf
Replies: 6
Views: 5398

Re: Single page pdf into multi page pdf

Yes of course, just scan your pages 10 by 10, save them in 10 different pdf, then you import your 10 different pdf in PaperScan (with the import function) and save the whole thing into one single pdf.
by Cedric
Wed Jan 30, 2013 4:56 pm
Forum: Technical Support
Topic: Single page pdf into multi page pdf
Replies: 6
Views: 5398

Re: Single page pdf into multi page pdf

There WAS a way to get a free license but it's over for quite some time now. That said we have something running for the whole 2013 year, on our Facebook page, each week there's a Home Edition license to win, you should participate! The Home Edition doesn't have the 10 pages per document limit so yo...
by Cedric
Wed Jan 30, 2013 2:12 pm
Forum: Technical Support
Topic: Single page pdf into multi page pdf
Replies: 6
Views: 5398

Re: Single page pdf into multi page pdf

Hello! Well, it depends on the edition you have, if you're talking about the Free Edition you won't be able to produce a single multipage pdf from the multiple 10-pages pdf you acquired in batch mode because Free Edition is limited to 10 pages par document (acquired or imported). You should consider...