Search found 29 matches

by Cedric
Wed Jan 16, 2013 11:29 am
Forum: Technical Support
Topic: PaperScan doesn't find my scanner.
Replies: 4
Views: 5161

Re: PaperScan doesn't find my scanner.

Great! Enjoy PaperScan!

Cheers,
Cedric
by Cedric
Tue Jan 15, 2013 1:42 pm
Forum: Technical Support
Topic: PaperScan doesn't find my scanner.
Replies: 4
Views: 5161

Re: PaperScan doesn't find my scanner.

Hello,

It seems to be related to HP drivers, not directly to PaperScan software.
The first thing to do would be to change the acquisition standard from TWAIN to WIA to see how it goes.
You can change it in Options > Acquisition Standard.
Can you make the change and let us know?

Cheers,
Cedric
by Cedric
Thu Dec 13, 2012 4:36 pm
Forum: Technical Support
Topic: PaperScan.1.8.1 Translation to italian
Replies: 1
Views: 2572

Re: PaperScan.1.8.1 Translation to italian

Hello and thanks for your proposition!
It's not possible right now because of the architecture but we're working on a solution to offer this possibility in a very near future, we'll surely get in touch when done!

Thanks again

Cheers,
Cedric
by Cedric
Tue Oct 30, 2012 5:27 pm
Forum: Feature Requests
Topic: Suggestions - Part II
Replies: 4
Views: 4654

Re: Suggestions - Part II

Hello Rinkoma and thanks for your suggestions!
I can't assure you everything will be implemented but your remarks are duly noted and appreciated.
Thanks for choosing PaperScan !

Regards,
by Cedric
Sat Sep 22, 2012 12:56 pm
Forum: Technical Support
Topic: Problem with Paper Scan
Replies: 7
Views: 6346

Re: Problem with Paper Scan

I'm sorry but we can't provide support for scanner drivers. You should contact the manufacturer.
by Cedric
Fri Sep 21, 2012 10:35 am
Forum: Technical Support
Topic: Problem with Paper Scan
Replies: 7
Views: 6346

Re: Problem with Paper Scan

Hello,

The problem is not from PaperScan, the problem is on the driver side. Try to modify the "Original size" combo list to select the actual size of the paper you want to scan (maybe try A4). It should be right with the correct size.
by Cedric
Mon Sep 17, 2012 2:23 pm
Forum: Technical Support
Topic: Problem with Paper Scan
Replies: 7
Views: 6346

Re: Problem with Paper Scan

Hi,

I can't understand what your problem is, please make a video of what is happening for us to understand.
Thank you.
by Cedric
Tue Sep 11, 2012 12:15 pm
Forum: Technical Support
Topic: User Manual
Replies: 1
Views: 3086

Re: User Manual

Hello, Thank you for your interest in PaperScan ! Sorry for the delay, we are under a heavy workload lately and we are trying our best to support our users. About your second point, unfortunately there's no user manual or instructions. We made the choice to build a very simple tool with a very simpl...
by Cedric
Tue Sep 11, 2012 11:25 am
Forum: Technical Support
Topic: Problem with Paper Scan
Replies: 7
Views: 6346

Re: Problem with Paper Scan

Hello First of all, thanks for your kind words, we are glad to hear that our product fits your needs :) Sorry for the delay, we are under a heavy workload lately and we're trying our best to support our users. Can you tell us more about the problem ? When you say "the program scan the page but could...