Search found 74 matches

by Hugo
Thu Feb 14, 2019 7:03 pm
Forum: Announcements
Topic: Paperscan Video Guide
Replies: 0
Views: 1541

Paperscan Video Guide

Hello, We are pleased to announce we now provide video guides for our Paperscan software! Feel free to check them out if you are having trouble using Paperscan. You can find our youtube playlist here: https://www.youtube.com/playlist?list=PLfJdWsesRpdYLbKgCFfNdr9UoDkj7bD5Q We hope this helps you and...
by Hugo
Thu Feb 14, 2019 3:05 pm
Forum: Announcements
Topic: PDF Reducer Version 3 New Minor Release 3.1.0
Replies: 0
Views: 1656

PDF Reducer Version 3 New Minor Release 3.1.0

Hello! PDF Reducer Version 3 New Minors Releases 3.1.0 What's new in this minor release? -Dramatically improved MRC engine. -Improved built-in PDF compression engine. -Added new option to optimize PDF fonts. -Several UI improvements. -Battery of minor bug fixes. To upgrade to the latest version, dow...
by Hugo
Mon Feb 11, 2019 6:01 pm
Forum: Technical Support
Topic: PDF Reducer doesn't work
Replies: 1
Views: 1319

Re: PDF Reducer doesn't work

Hello Bartoline, The information you provided above will help us determine the issue however could you tell me a bit more about what you are doing and how you are using PDF Reducer please? Are you using PDFs and if so which PDF version are you using? When do you see this error message? It would be b...
by Hugo
Fri Feb 01, 2019 2:27 pm
Forum: Technical Support
Topic: Multiple Page scanning
Replies: 1
Views: 1225

Re: Multiple Page scanning

Hello Jess, Have you tried updating the drivers for each of the Scanners/printers? This behavior shouldn't happen with updated drivers. If I understand correctly, your issue is that your scanner continues scanning all the pages but you only get the first page of the batch loaded into Paperscan? The ...
by Hugo
Mon Jan 28, 2019 5:39 pm
Forum: Technical Support
Topic: Scan records only part of a page
Replies: 3
Views: 1421

Re: Scan records only part of a page

The dropdown list in the acquisition wizard contains all the options your scanner supports. The procedure consists of manually going to get this data in your device's properties. If you do not see it as of right now and have used it in the past then I suggest you update your scanner's drivers. In th...
by Hugo
Thu Jan 17, 2019 4:01 pm
Forum: Technical Support
Topic: Scan records only part of a page
Replies: 3
Views: 1421

Re: Scan records only part of a page

Have you made sure your Paper size value is the right one for your pages? This option can be found both be found in the acquisition wizard (clicking Acquire>Start Wizard>Paper size) and in your scanner's settings (clicking Acquire>Start Wizard>Advanced device options>Paper size). Make sure to update...
by Hugo
Mon Jan 14, 2019 11:59 am
Forum: Technical Support
Topic: iR2018 - ScanGear
Replies: 2
Views: 5499

Re: iR2018 - ScanGear

Thank you for your problem submission. Could you try with the latest version of Paperscan please? This issue seems to only affect the ScanGear drivers so it is somewhat hard for us to reproduce and therefore to provide a solution. We hope our latest version solves this.
by Hugo
Mon Jan 14, 2019 11:54 am
Forum: Technical Support
Topic: How to auto-save scan as *.png into predefined dir?
Replies: 1
Views: 1478

Re: How to auto-save scan as *.png into predefined dir?

You can't automatically save the scanned pages. You need to go through the interface, scan and click save once you're done. This is very fast also so we do not think you need an option to directly scan to directory. You can save the *.png files with unique filename patterns in the saving options usi...
by Hugo
Mon Jan 14, 2019 11:48 am
Forum: Technical Support
Topic: Scrolling down logs
Replies: 1
Views: 5199

Re: Scrolling down logs

All the logs should now be viewable and the log window size adapted to how many logs there are.
Thank you for your remark.
by Hugo
Mon Jan 14, 2019 11:44 am
Forum: Technical Support
Topic: Windows NetworkPath Problem
Replies: 1
Views: 3779

Re: Windows NetworkPath Problem

This issue should be fixed for the latest version of PDF Reducer. If you coem across the issue again please let us know so we can solve it for you.