Unable to Save Scanned Image

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riverajose
Posts: 1
Joined: Wed Dec 30, 2015 2:06 am

Unable to Save Scanned Image

Post by riverajose » Wed Dec 30, 2015 2:13 am

Hello Everyone,
Suddenly I am unable to save a scanned image. The image (or images) are correctly scanned but the application fails when I attempt to save the image. The application dulls out the window and the spinning timer cursor appears.

Below is some problem detail:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PaperScan.exe
Application Version: 3.0.0.9
Application Timestamp: 55e593ef
Fault Module Name: clr.dll
Fault Module Version: 4.0.30319.34209
Fault Module Timestamp: 5348961e
Exception Code: c00000fd
Exception Offset: 001a164d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 8303
Additional Information 2: 8303fc27d0f65e45de4f95360b241505
Additional Information 3: d52a
Additional Information 4: d52a78bd8a53812c2a4ab6ca8230b03d

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Lisa

Re: Unable to Save Scanned Image

Post by Lisa » Thu Jan 21, 2016 1:42 pm

Hello Jose

A new minor version has been recently released.
May I suggest you to download it?
Here is a direct link: http://www.orpalis.com/products/paperscan/download/
It may really help.

Please, do not hesitate to let me know if you still encounter this issue or have any further questions.

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