Page 1 of 1

Unable to Save Scanned Image

Posted: Wed Dec 30, 2015 2:13 am
by riverajose
Hello Everyone,
Suddenly I am unable to save a scanned image. The image (or images) are correctly scanned but the application fails when I attempt to save the image. The application dulls out the window and the spinning timer cursor appears.

Below is some problem detail:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PaperScan.exe
Application Version:
Application Timestamp: 55e593ef
Fault Module Name: clr.dll
Fault Module Version: 4.0.30319.34209
Fault Module Timestamp: 5348961e
Exception Code: c00000fd
Exception Offset: 001a164d
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 8303
Additional Information 2: 8303fc27d0f65e45de4f95360b241505
Additional Information 3: d52a
Additional Information 4: d52a78bd8a53812c2a4ab6ca8230b03d

Read our privacy statement online: ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

Re: Unable to Save Scanned Image

Posted: Thu Jan 21, 2016 1:42 pm
by Lisa
Hello Jose

A new minor version has been recently released.
May I suggest you to download it?
Here is a direct link:
It may really help.

Please, do not hesitate to let me know if you still encounter this issue or have any further questions.