Error scanning at 1200dpi

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NickC4555
Posts: 1
Joined: Sun Feb 17, 2019 1:09 pm

Error scanning at 1200dpi

Post by NickC4555 » Sun Feb 17, 2019 1:22 pm

HP Envy 4524, Win10 64, PaperScan Free 3.0.77

PaperScan works with my scanner at all resolutions up to 1200. At 1200 it scans but it doesn't then show the preview window and the save button is grayed out.

Hugo
Posts: 74
Joined: Wed Jul 11, 2018 4:50 pm

Re: Error scanning at 1200dpi

Post by Hugo » Mon Mar 04, 2019 5:11 pm

Hello Nick,

Could you provide screenshots of this so we may better visualize what the problem is? You can do this by submitting a ticket here: https://orpalis.zendesk.com/hc/en-us/requests/new

We will help you solve your issue but we will first need to reproduce the issue.

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