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Paperscan locks up at 20% on data transfer

Posted: Mon Apr 08, 2013 9:42 pm
by volksmann
Hello
I have a Canon D480 Multiscan fax machine
Windows Terminal Server 2012
See attachment for screenshot

When I scan, the scanner goes through its complete cycle but the data transfer stops at 20% and the program locks up.


-Jeremy

Re: Paperscan locks up at 20% on data transfer

Posted: Wed Apr 10, 2013 3:28 pm
by Cedric
We did not test PaperScan software on Windows Server 2012 family because it's not really meant to be used on this kind of system and I'm afraid that's the cause of this issue.
Is there any chance you could test on another machine running another Windows version (such as 7 or 8) to check if the problem persists?

Re: Paperscan locks up at 20% on data transfer

Posted: Wed Apr 10, 2013 9:31 pm
by Loïc
Hello,

as additional comment I can suggest to try to switch the Data Source Manager to the one deployed on the system. More info can be found here: twain-acquisition-issues-t214.html
Try another TWAIN Data Source Manager (available since PS 1.4.8). Select Options / Extras / Data Source Manager (select 1.9 or System for example).
Kind regards,

Loïc

Re: Paperscan locks up at 20% on data transfer

Posted: Wed Apr 10, 2013 10:54 pm
by volksmann
Thank you! I selected 1.9 and it works great!

Re: Paperscan locks up at 20% on data transfer

Posted: Thu Apr 11, 2013 3:47 pm
by Loïc
ok perfect, thank you very much for the return.

Cheers,

Loïc