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Paperscan only worked once

Posted: Sun Apr 06, 2014 2:50 pm
by TechHulp
I installed paperscan pro on a windows 8.1 64bit PC. Scanner Brother MFC6490CW on a wired network. The first time I tried paperscan, everything worked fine.
After a new start of my computer paperscan seemed to work, but there was no connection made with the scanner.
I removed the software and reinstalled everything. The program worked fine. But unfortunately after a restart I had the same problems as before. I disabled the firewall but no effect. Scanning from other applications as mspaint still works.
Any suggestions?

Re: Paperscan only worked once

Posted: Tue Feb 09, 2016 1:33 pm
by Lisa
Hello Jan

We did answer your question through our help desk support back in April 2014.
I really hope that your issue has been resolved as you never answered.

Please, feel free to ask if you have any further questions.