Unable to save pdf after scanning

Technical Support for PaperScan.
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cpalmer56
Posts: 1
Joined: Fri Dec 09, 2011 6:56 am

Unable to save pdf after scanning

Post by cpalmer56 » Fri Dec 09, 2011 7:13 am

printer - Epson CX9400
OS - Windows 7 Ultimate 64 bit
PaperScan Home - trial

The software gets hung up/frozen after scanning and I'm unable to save images. After scanning a dialog box appears to show the percentage complete but it keeps blinking off/on and just gets hung up/frozen. if anyone has a solution for this problem please let me know.

Loïc
Site Admin
Posts: 96
Joined: Fri Nov 05, 2010 12:38 pm

Re: Unable to save pdf after scanning

Post by Loïc » Tue Dec 13, 2011 11:32 pm

Hello,

Thank you for the info. To investigate your issue we need to get some information + 2 log files.
Please follow instructions provided in this topic: twain-acquisition-issues-t214.html

With best regards,

Loïc

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