Trial version limitations

Technical Support for PaperScan.
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edform
Posts: 3
Joined: Wed Dec 28, 2011 3:54 pm

Trial version limitations

Post by edform » Wed Dec 28, 2011 4:15 pm

I downloaded the Pro version of Paperscan this morning and installed it. It spotted my Fujitsu fi-5750c immediately so I set about scanning a test. The documents I wish to scan are the pages of a glossy magazine, 11x17inches in size and full colour. I removed the staples so that I could scan the pages in duplex mode after which I will pass the output to a specialised program to be split into 36, letter size pages and re-ordered before saving as a PDF.

The software first asked me to choose the scanning conditions and I was intrigued by the simplicity of the scanning interface - first rate.

I pressed the acquire button and the scanner quickly fed 3 pages before displaying the first scanned page. At this point it halted and asked me to register the software. Since I do not wish to do this until I am satisfied that it will suit my requirements, I cancelled the request. This resulted in a static display of a single page with none of the controls active - I couldn't even rotate the page to the correct, horizontal format for viewing.

The page I saw had been *very* acurately deskewed and the borders appeared to have been cleaned up to a quite astonishing standard, but I need to see the performance over at least a set of pages. I'm perfectly happy to have the pages watermarked as a trial, but I must see a complete file before I decide to buy.

Is this behaviour what you intended for the trial, or is my installation misbehaving in some way?

Ed Form

Loïc
Site Admin
Posts: 96
Joined: Fri Nov 05, 2010 12:38 pm

Re: Trial version limitations

Post by Loïc » Thu Dec 29, 2011 12:25 pm

Hi Ed,

The trial version should not have any limitation.

What I can suggest you is to download & install PaperScan 1.4.0.3 that fixes some trial issues. See: http://www.orpalis.com/download/paperscanpro.zip

If the problem persists, please let me know which message the application show you.

Kind regards,

Loïc

edform
Posts: 3
Joined: Wed Dec 28, 2011 3:54 pm

Re: Trial version limitations

Post by edform » Thu Dec 29, 2011 2:06 pm

Loïc wrote:Hi Ed,

The trial version should not have any limitation.

What I can suggest you is to download & install PaperScan 1.4.0.3 that fixes some trial issues. See: http://www.orpalis.com/download/paperscanpro.zip

If the problem persists, please let me know which message the application show you.

Kind regards,

Loïc
I did as you said and downloaded 1.4.0.3 - the version I had was 1.4.0.2 - and installed it. At first it refused to install, telling me that another version was already installed, even though I had unistalled the product using the control panel. I used Regedit to remove all references to Orpalis and this allowed me to install the new version.

Sadly, the same result was produced. The program caused the scanner to feed 3 pages and then stopped an put up a dialogue which said...

'Please unlock with a license key using [Help - Register...] menu. Visit http://www.orpalis.com/paperscan for more information'

I've attached a screenshot showing the situation when the dialogue pops up.

At that point I can do nothing except accept or dismiss the dialogue and close the program. None of the programs functionality is active.

As you can see the operating system is Windows 7; it's actually Windows 7 Ultimate 32-bit, version 6.1.7601 Service Pack 1 Build 7601.

The scanner is a Fujitsu fi-5750c with 256Mb of memory and the Twain data source is version 9.21.1013.0 with STI mini driver version 1.1.016.0 and STI extended property sheet page version 1.1.010.0. The scanner is USB connected and Windows reports the USB Port Mapper as version 6.1.7600.16385.

Ed Form

edform
Posts: 3
Joined: Wed Dec 28, 2011 3:54 pm

Re: Trial version limitations

Post by edform » Thu Dec 29, 2011 2:13 pm

edform wrote: I've attached a screenshot showing the situation when the dialogue pops up.
Ed Form
At least I thought I had - here it is.

Ed Form
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Loïc
Site Admin
Posts: 96
Joined: Fri Nov 05, 2010 12:38 pm

Re: Trial version limitations

Post by Loïc » Thu Dec 29, 2011 10:05 pm

Hi,

Strange problem. I think the application is not able to query the online server to get a 30 day trial.

Please use the following trial key: 0469039089668447666342048

ou can register it by clicking Help / Register menu.

Hope this helps !

Kind regards,

Loïc

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