It also wont let me change the paper size, though it lets me go through the motions, it just ends up back as it was.
The scanner button does nothing whether Paper Scan is open or not. The only way to initiate a scan is by using the Paper Scan commands.
Thanks for any tips on how to resolve these issues.
- no duplex.png (34.25 KiB) Viewed 4966 times
Sorry for the delay. We have not been able to get a Neat ND1000 scanner to reproduce the problem.
In fact we didn't found any information related to this model.
I am almost sure the issue come from a bug in the TWAIN driver. Usually such problem can be fixed by updating the scanner driver.
The option is grayed out because the driver do not correctly respond to the duplex scanning capability. So Paperscan assumes the option is not available. In a future release we will add an option to "enforce" the duplex scanning choice.
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