Check you are using the latest TWAIN driver's version of your device / http://www.driverscape.com/download/hp- ... 6500-e709a
If your device can be controlled by both WIA bridge from Microsoft & the TWAIN driver of the supplier, you have to use the TWAIN driver (else you will have problems to control the document feeder).
If your problem persists, please follow these steps:
Create a new support case in http://support.orpalis.com/Tickets/Submit or a new thread in this forum (depending on your edition)
Give us the exact device reference, and the TWAIN driver (including version) you are using
Thank you !
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