Adjusting paper size

Technical Support for PaperScan.
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rayseakan
Posts: 1
Joined: Fri Apr 19, 2019 6:15 am

Adjusting paper size

Post by rayseakan » Fri Apr 19, 2019 6:22 am

I am using PaperScan Home Edition v 3.0.77. My scanner is a WIA HP3050. When I use the grayscale 600 dpi setting, my scan of an 8.5 x 11 original comes out that size by default. However, when I switch to 600 dpi Black & White, the scan comes out what looks to be legal size. When I try to reset the page size, I get an error message "WIA Error: Cannot set the page layout."

Any suggestions?

Thanks, Ray

Hugo
Posts: 74
Joined: Wed Jul 11, 2018 4:50 pm

Re: Adjusting paper size

Post by Hugo » Tue Apr 30, 2019 5:54 pm

Hi Ray, I sent you a reply in your ticket. Once we gather more information about your problem we will submit a clear solution in here. If you would please answer me in your ticket so we may figure the issue out.

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