Thumbnails and preview pane are empty

Technical Support for PaperScan.
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mreider
Posts: 2
Joined: Tue Nov 20, 2012 2:35 am

Thumbnails and preview pane are empty

Post by mreider » Tue Nov 20, 2012 3:46 am

I am using Paperscan 1.7.0.2 Home edition. When I scan multiple documents the thumbnails are blank and the preview pane is empty unless it is at 25% or larger. This did not occur until I began scanning multiple docs at one time. If I increase the zoom so I can only see a portion of the scan (preview pane only) at least it appears. If I click on Fit to Page, it disappears again from the preview pane.

Any ideas ?

Thanks

Mark

Loïc
Site Admin
Posts: 96
Joined: Fri Nov 05, 2010 12:38 pm

Re: Thumbnails and preview pane are empty

Post by Loïc » Wed Nov 21, 2012 1:23 am

Hello Mark,

Could you try PaperScan 1.8 ?

If the problem persists with this release, could you attach a screenshot demonstrating the issue?

Kind regards,

Loïc

mreider
Posts: 2
Joined: Tue Nov 20, 2012 2:35 am

Re: Thumbnails and preview pane are empty

Post by mreider » Mon Nov 26, 2012 6:38 pm

Thanks. I will give it a try.

Mark

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