Transferring Page stops at 20%

Technical Support for PaperScan.
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volksmann
Posts: 7
Joined: Wed Aug 10, 2011 10:58 pm

Transferring Page stops at 20%

Post by volksmann » Thu Apr 04, 2013 3:34 pm

Transfer page.png
Transfer page.png (82.61 KiB) Viewed 2461 times
I have been using the free version of the scanning tool and downloaded the Home version to try before I buy... However in the home version, it will begin to scan but on the status bar for Transfer Pages, it stops at 20% and I have to use Task Manager to shut it down the application because it is locked up. I am running on Windows 8. I would love to buy but need it to work first, thanks,
Jeremy

Cedric
Posts: 29
Joined: Sun Sep 02, 2012 5:11 pm

Re: Transferring Page stops at 20%

Post by Cedric » Thu Apr 04, 2013 9:55 pm

Hi Jeremy,

Could you please give us more information about your hardware ? Scanner device, 32 or 64bit environment, etc...
If I understand correctly the free edition works as it should but home edition is stuck at 20%? Am I right?

volksmann
Posts: 7
Joined: Wed Aug 10, 2011 10:58 pm

Re: Transferring Page stops at 20%

Post by volksmann » Thu Apr 04, 2013 11:03 pm

Canon D480 windows 8 64bit
I had this issue with both free and home

Elodie
Posts: 56
Joined: Tue Jan 18, 2011 1:01 pm

Re: Transferring Page stops at 20%

Post by Elodie » Fri Apr 12, 2013 5:58 pm

Hello,

We just released a new version of PaperScan fixing a bug raised by Windows 8.
I suggest you to try it and let us know if the problem is solved.

To use the new version, you need to desinstall the previous one and reintall it from here:
http://www.orpalis.com/products/paperscan/download/

Regards,

Elodie

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