free edition

Technical Support for PaperScan.
bobg
Posts: 9
Joined: Thu Jun 27, 2013 3:31 pm

free edition

Post by bobg » Thu Jun 27, 2013 3:35 pm

We loaded the free issue to give it a try. We are unable to scan more than one page. Can someone help me with this please. We are using Windows 7.

Elodie
Posts: 56
Joined: Tue Jan 18, 2011 1:01 pm

Re: free edition

Post by Elodie » Fri Jun 28, 2013 2:01 pm

Hello,

Can you please send us a screenshot with the error message you get when you try to scan several pages?

Thank you,

Regards,

Elodie

bobg
Posts: 9
Joined: Thu Jun 27, 2013 3:31 pm

Re: free edition

Post by bobg » Fri Jun 28, 2013 2:04 pm

Thank you for your reply. I don't get any error messages. I am trying to scan three pages, but only one shows on my screen?

Elodie
Posts: 56
Joined: Tue Jan 18, 2011 1:01 pm

Re: free edition

Post by Elodie » Fri Jun 28, 2013 2:15 pm

Before anything else, please check that you're using our latest version, because it includes bug fixes. We're currently under version 1.8.0.8.
http://www.orpalis.com/products/paperscan/history/

To update to the latest version, you need to desinstall the previous one and install the new one.

Then you will need to specify the model of the scanner you're using. If you know with which protocol you're scanning (TWAIN or WIA) you can also mention it. Finally tell us if you're using the flatbed of your scanner or the document feeder.

We need these informations to reproduce the problem from our side.

Regards,

Elodie

bobg
Posts: 9
Joined: Thu Jun 27, 2013 3:31 pm

Re: free edition

Post by bobg » Fri Jun 28, 2013 2:33 pm

I double checked and I am on that version. Specified the correct scanner. I am using document feeder. I did uninstall and reinstalled the version to see if that helped, but I had no luck?

Elodie
Posts: 56
Joined: Tue Jan 18, 2011 1:01 pm

Re: free edition

Post by Elodie » Fri Jun 28, 2013 2:36 pm

I'm sorry but I don't see the model of your scanner anywhere on this post. Do you know if you're using TWAIN or WIA?

bobg
Posts: 9
Joined: Thu Jun 27, 2013 3:31 pm

Re: free edition

Post by bobg » Fri Jun 28, 2013 2:38 pm

I am using TWAIN and I am using a Kodak I610 scanner.

bobg
Posts: 9
Joined: Thu Jun 27, 2013 3:31 pm

Re: free edition

Post by bobg » Mon Jul 01, 2013 3:59 pm

Any updates for me Elodie? This is a product we would like to purchase, but not before we know it actually fits are needs.

Cedric
Posts: 29
Joined: Sun Sep 02, 2012 5:11 pm

Re: free edition

Post by Cedric » Mon Jul 01, 2013 4:10 pm

Hello,

It's a rather old hardware, you should first check that you're having the latest firmware installed on it (you can get it here) as well as the latest drivers available on the workstation.
Once done, could you please try to change the Data Source Manager version and see how it behaves? You can do so in the Options > Extra... menu, then switch from TWAIN 2.2 to TWAIN 1.9.

bobg
Posts: 9
Joined: Thu Jun 27, 2013 3:31 pm

Re: free edition

Post by bobg » Mon Jul 01, 2013 4:32 pm

Does not look like I should download the firmware;

NOTE: DO NOT ATTEMPT TO INSTALL AN i600 FIRMWARE UPDATE FROM A WINDOWS 7 HOST PC.

If the computer that is connected to the KODAK i600 Scanner is using any version of the Microsoft Windows 7 operating system and you need to install any version of Kodak firmware into the scanner then please contact Kodak Support for assistance. For more information on this topic please read the firmware release notes below.

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