I've problem scanning with my Brother DCP585CW scanner.
I can print whatever I want.- meaning that there is a connection between my all-in-one and my laptop.
Yesterday I've installed your software but I do not manage to make a scan.
Options - acquisition standard - WIA
Then I go to File - Acquire image - Quick scan - I get a mirror stating: Collecting Information - Percentage ....
After half a minute I get a WIA Error: 16389.
For your info I've re-installed my brother with the latest software provided by Brother. I also downloaded the software especially
For Scanners ia. ControlCenter3.
I still get the samen WIA error.
Can you pls help me because I would like to scan negative picture for my father in law. His 91 years.
My apologies for the horrible delay in the reply, your father should be 92 years old now . If didn't find suitable solution for your problem just let me know so I will do the necessary to try to provide help.
With best regards,
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