Scanner HP ScanJet 4300C and PaperScan

Technical Support for PaperScan.
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newguest13
Posts: 2
Joined: Mon Sep 09, 2013 7:28 pm

Scanner HP ScanJet 4300C and PaperScan

Post by newguest13 » Tue Sep 10, 2013 12:34 am

When I try to install HP software scanning (scanner HP ScanJet 4300C), "Windows 8" gets out the following warning:
"Scanner not supported"
___________________________________________________________________________

When I try to launch Paperscan Scanner Software 1.8.8 Free Edition, it gets out the following warning:

" TWAIN ERROR:
No device is available, if you device has a WIA driver you should select the WIA acquisition standard "

and after this Paperscan get out another warning

" TWAIN ERROR:
Can't open default device.
RC: TWRC_ENDOFLIST
CC: TWCC_SUCCESS
Tips: You can try another device source manager by selection Options / Extras... / TWAIN Options / Data Source Manager: "
___________________________________________________________________________

If I select in Paperscan
Option > Acquisition standard > WIA
and after
File > Acquire Image > Start Wizard
or
File > Acquire Image > Quick Scan!
Paperscan gest out the following warning:

" WIA Error:
Can't open default device or no device has been selected "
___________________________________________________________________________

If I select in Paperscan
Device > Select Devices... > WIA

Paperscan writes a message into the window " Device selection:
device to use "
telling that the scanner HP 4300C is not detected.

After this message, Paperscan gest out the following warning:

" WIA Error:
No device has been selected "

___________________________________________________________________________


Can I somehow manage to use PaperScan Free Edition or is it really impossible with my scanner?
Thanks

Cedric
Posts: 29
Joined: Sun Sep 02, 2012 5:11 pm

Re: Scanner HP ScanJet 4300C and PaperScan

Post by Cedric » Tue Nov 12, 2013 10:35 am

You won't be able to use PaperScan until your scanner has proper TWAIN drivers installed and this model is unfortunately on the not supported scanners list.
It means that HP will never release any compliant drivers for these devices for Windows 8.
You can see the complete list and instructions here: http://h20566.www2.hp.com/portal/site/h ... cachetoken

newguest13
Posts: 2
Joined: Mon Sep 09, 2013 7:28 pm

Re: Scanner HP ScanJet 4300C and PaperScan

Post by newguest13 » Tue Nov 12, 2013 9:05 pm

Unfortunately I had already seen this myself from HP Support Center!
Thanks anyway for your kind interest.

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