Scanner is not working

Technical Support for PaperScan.
Posts: 1
Joined: Sun Sep 08, 2013 4:03 pm

Scanner is not working

Post by xavier51 » Sun Sep 08, 2013 4:51 pm

Good day.
I've problem scanning with my Brother DCP585CW scanner.
I can print whatever I want.- meaning that there is a connection between my all-in-one and my laptop.
Yesterday I've installed your software but I do not manage to make a scan.
Options - acquisition standard - WIA

Then I go to File - Acquire image - Quick scan - I get a mirror stating: Collecting Information - Percentage ....
After half a minute I get a WIA Error: 16389.

For your info I've re-installed my brother with the latest software provided by Brother. I also downloaded the software especially
For Scanners ia. ControlCenter3.

I still get the samen WIA error.

Can you pls help me because I would like to scan negative picture for my father in law. His 91 years.

Site Admin
Posts: 96
Joined: Fri Nov 05, 2010 12:38 pm

Re: Scanner is not working

Post by Loïc » Sat Nov 23, 2013 8:44 pm

Hello Xavier,

My apologies for the horrible delay in the reply, your father should be 92 years old now :). If didn't find suitable solution for your problem just let me know so I will do the necessary to try to provide help.

With best regards,



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