As scanners go the Neat scanner is fine, I just don't like their software (never have) and I'd rather have some vanilla-featured software than try to accomplish all the things they want to. I just want electronic document filing, I don't need bookkeeping, tax interface, business cards, or my shoes shined, floor swept, and all the other things they want to do with the OCR data for me once they have it. firstname.lastname@example.org
By "PaperScan Pro works but doesn't seem to use one major integral part of that scanner" are you referring to your ticket about the feature "Duplex" to be grayed out?.
Regarding the "duplex scanning" problem, if this option is deactivated and actually grayed out, it means that your scanner does not give you access to this functionality.
I'm afraid, there's nothing I can do to help as it does not come from the software.
Again, in order to work flawlessly, PaperScan needs an up-to-date driver (preferably TWAIN)
Check you are using the latest TWAIN or WIA driver's version of your device (If your device can be controlled by both WIA bridge from Microsoft and the TWAIN driver of the supplier, you have to use the TWAIN driver).
You can find the latest drivers on your scanner's brand website.
Here is a topic from this forum that may give you some clues: twain-acquisition-issues-t214.html
If you still can not access to this option after following the steps above, check an up-to-date version of your scanner's driver from time to time, this feature may be available soon.
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