Twain Acquisition
Twain Acquisition
In your earlier post you said "If your problem persists, please follow these steps:
1- Create a new support case in http://support.gdpicture.com/Tickets/Submit or a new thread in this forum
2- Give us the exact device reference IE: CANON DR 9080C, and the TWAIN driver (including version) you are using IE: DR-9080C ISIS/TWAIN driver version 1.3 for Windows 98, Me, NT 4.0, 2000 and XP
3- Give us your operating system version. IE: Windows Vista ultimate
4- Provide the 2 required logs: Data Source Manager log & PaperScan log (see bellow)
Instruction to get the Data Source Manager Log:
source: http://www.twainforum.org/viewtopic.php?f=2&t=4138
Right click "My Computer" | Properties | Advanced | Environment Variables
in "User variables for yourname", New
variable name: TWAINDSM_LOG
Variable value: %temp%\twain2.log
Ok | Ok | Ok
Instruction to get the PaperScan Log
- Run PaperScan
- Click CTRL+d
- In menu select Debug -> TWAIN Log
- Select the destination for for the log
- OK"
I followed the steps except that upon starting PaperScan, the Control D command produced nothing. So I am at a loss.
I am using a Samsung 3180 Series scanner. The TWAIN driver is listed as Twain-Samsung 3180. I am running the latest version of PaperScan Pro on a 64 bit computer with Windows 7 Professional. When I attempt to use the software, and after I select the device (samsung 3180) and I attempt to acquire an image, I receive this error: TWAIN ERROR. can not open device or no device has been selected". I do not know how to proceed.
Please assist, if possible.
Thanks
1- Create a new support case in http://support.gdpicture.com/Tickets/Submit or a new thread in this forum
2- Give us the exact device reference IE: CANON DR 9080C, and the TWAIN driver (including version) you are using IE: DR-9080C ISIS/TWAIN driver version 1.3 for Windows 98, Me, NT 4.0, 2000 and XP
3- Give us your operating system version. IE: Windows Vista ultimate
4- Provide the 2 required logs: Data Source Manager log & PaperScan log (see bellow)
Instruction to get the Data Source Manager Log:
source: http://www.twainforum.org/viewtopic.php?f=2&t=4138
Right click "My Computer" | Properties | Advanced | Environment Variables
in "User variables for yourname", New
variable name: TWAINDSM_LOG
Variable value: %temp%\twain2.log
Ok | Ok | Ok
Instruction to get the PaperScan Log
- Run PaperScan
- Click CTRL+d
- In menu select Debug -> TWAIN Log
- Select the destination for for the log
- OK"
I followed the steps except that upon starting PaperScan, the Control D command produced nothing. So I am at a loss.
I am using a Samsung 3180 Series scanner. The TWAIN driver is listed as Twain-Samsung 3180. I am running the latest version of PaperScan Pro on a 64 bit computer with Windows 7 Professional. When I attempt to use the software, and after I select the device (samsung 3180) and I attempt to acquire an image, I receive this error: TWAIN ERROR. can not open device or no device has been selected". I do not know how to proceed.
Please assist, if possible.
Thanks
Re: Twain Acquisition
I am using a Samsung 3180 Series scanner. The TWAIN driver is listed as Twain-Samsung 3180. I am running the latest version of PaperScan Pro on a 64 bit computer with Windows 7 Professional. When I attempt to use the software, and after I select the device (samsung 3180) and I attempt to acquire an image, I receive this error: TWAIN ERROR. can not open device or no device has been selected". I do not know how to proceed.
Please assist, if possible.
Here are the 2 log files :
And the other log file:
TWRC_SUCCESS
Please assist, if possible.
Here are the 2 log files :
Code: Select all
[083640774 dsm.cpp 398 183 00000F14] TWAIN Working Group
[083640774 dsm.cpp 399 183 00000F14] TWAIN 32 Source Manager (Image Acquisition Interface)
[083640774 dsm.cpp 400 183 00000F14] version: 2, 1, 4, 0
[083640774 dsm.cpp 2259 183 00000F14] GdPicture TWAIN Client -> DSM
[083640774 dsm.cpp 2268 183 00000F14] DG_CONTROL/DAT_PARENT/MSG_OPENDSM
[083640774 apps.cpp 352 183 00000F14] Application: "Unspecified Developer"
[083640774 apps.cpp 353 183 00000F14] "TWAIN Application"
[083640774 apps.cpp 354 183 00000F14] "GdPicture TWAIN Client" version: 1.0
[083640774 apps.cpp 355 183 00000F14] TWAIN 2.1
[083640774 apps.cpp 1432 127 00000F14] Could not find DS_Entry function in DS: C:\Windows\twain_32\wiatwain.ds
[083640774 apps.cpp 649 127 00000F14] Condition Code: DS or DSM reported error, application shouldn't display an error
[083640774 apps.cpp 1445 0 00000F14] Loaded library: C:\Windows\twain_32\Samsung\CLX3180\OEMDS2.DS
[083640821 dsm.cpp 2323 18 00000F14] TWRC_SUCCESS
[083640821 dsm.cpp 2259 18 00000F14] GdPicture TWAIN Client -> DSM
[083640821 dsm.cpp 2268 18 00000F14] DG_CONTROL/DAT_IDENTITY/MSG_GETFIRST
[083640821 dsm.cpp 2323 18 00000F14] TWRC_SUCCESS
[083640821 dsm.cpp 2259 18 00000F14] GdPicture TWAIN Client -> DSM
[083640821 dsm.cpp 2268 18 00000F14] DG_CONTROL/DAT_IDENTITY/MSG_GETNEXT
[083640821 dsm.cpp 2323 18 00000F14] TWRC_ENDOFLIST
[083640821 dsm.cpp 2259 18 00000F14] GdPicture TWAIN Client -> DSM
[083640821 dsm.cpp 2268 18 00000F14] DG_CONTROL/DAT_STATUS/MSG_GET
[083640821 dsm.cpp 2323 18 00000F14] TWRC_SUCCESS TWCC_SUCCESS
[083724055 dsm.cpp 2259 183 00000F14] GdPicture TWAIN Client -> DSM
[083724055 dsm.cpp 2268 183 00000F14] DG_CONTROL/DAT_PARENT/MSG_CLOSEDSM
[083724055 dsm.cpp 2323 183 00000F14] TWRC_SUCCESS
And the other log file:
Code: Select all
[083640774 dsm.cpp 398 183 00000F14] TWAIN
Working Group[083640774 dsm.cpp 399 183 00000F14]
TWAIN 32 Source Manager (Image Acquisition
Interface)[083640774 dsm.cpp 400 183 00000F14]
version: 2, 1, 4, 0[083640774 dsm.cpp 2259 183
00000F14] GdPicture TWAIN Client -> DSM[083640774
dsm.cpp 2268 183 00000F14]
DG_CONTROL/DAT_PARENT/MSG_OPENDSM
[083640774 apps.cpp 352 183 00000F14] Application:
"Unspecified Developer"[083640774 apps.cpp 353 183
00000F14] "TWAIN Application"[083640774
apps.cpp 354 183 00000F14] "GdPicture TWAIN
Client" version: 1.0[083640774 apps.cpp 355 183
00000F14] TWAIN 2.1[083640774 apps.cpp 1432
127 00000F14] Could not find DS_Entry function in DS:
C:\Windows\twain_32\wiatwain.ds[083640774 apps.cpp
649 127 00000F14] Condition Code: DS or DSM reported
error, application shouldn't display an error[083640774
apps.cpp 1445 0 00000F14] Loaded library: C:
\Windows\twain_32\Samsung\CLX3180\OEMDS2.DS
[083640821 dsm.cpp 2323 18 00000F14]
TWRC_SUCCESS
[083640821 dsm.cpp 2259 18 00000F14] GdPicture
TWAIN Client -> DSM[083640821 dsm.cpp 2268 18
00000F14]
DG_CONTROL/DAT_IDENTITY/MSG_GETFIRST
[083640821 dsm.cpp 2323 18 00000F14]
TWRC_SUCCESS
[083640821 dsm.cpp 2259 18 00000F14] GdPicture
TWAIN Client -> DSM[083640821 dsm.cpp 2268 18
00000F14]
DG_CONTROL/DAT_IDENTITY/MSG_GETNEXT
[083640821 dsm.cpp 2323 18 00000F14]
TWRC_ENDOFLIST
[083640821 dsm.cpp 2259 18 00000F14] GdPicture
TWAIN Client -> DSM[083640821 dsm.cpp 2268 18
00000F14] DG_CONTROL/DAT_STATUS/MSG_GET
[083640821 dsm.cpp 2323 18 00000F14]
TWRC_SUCCESS TWCC_SUCCESS
[083724055 dsm.cpp 2259 183 00000F14] GdPicture
TWAIN Client -> DSM[083724055 dsm.cpp 2268 183
00000F14]
DG_CONTROL/DAT_PARENT/MSG_CLOSEDSM
[083724055 dsm.cpp 2323 183 00000F14]
Re: Twain Acquisition
Code: Select all
#GdTwain Log Start. Version: 653
RC: TWRC_ENDOFLIST
CC: TWCC_SUCCESS
State: 3
-------------------
Start: CloseSourceManager.
RC: TWRC_ENDOFLIST
CC: TWCC_SUCCESS
State: 3
-------------------
End: CloseSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS
State: 2
-------------------
Start: UnloadSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS
State: 2
-------------------
End: UnloadSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS
State: 1
-------------------
Start: UnloadSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS
State: 1
-------------------
End: UnloadSourceManager.
RC: TWRC_SUCCESS
CC: TWCC_SUCCESS
State: 1
-------------------
#GdTwain Log Stop.
Re: Twain Acquisition
Hello,
Thank you for the log info.
We identified and fixed the problem. We will publish an update within 24 hours.
Kind regards,
Loïc
Thank you for the log info.
We identified and fixed the problem. We will publish an update within 24 hours.
Kind regards,
Loïc
Re: Twain Acquisition
Thank you very much! I shall watch for the update.
Re: Twain Acquisition
Hello,
The update is available: http://www.orpalis.com/products/paperscan/
Let me know if the problem persists.
Kind regards,
Loïc
The update is available: http://www.orpalis.com/products/paperscan/
Let me know if the problem persists.
Kind regards,
Loïc
Re: Twain Acquisition
Still having problem. Uninstalled version, downloaded update and installed. ran program. Produced the following error: "TWAIN ERROR. Can not open default device - Samsung CLX 3180 Series. RC: TWRC_Failure CC:TWCC_Operationerror"
Do you need the log files again?
Do you need the log files again?
Re: Twain Acquisition
Hello,
The application is not able to open the scanner.
OK I can see 5 possible causes:
- 1: your scanner is broken. (To check that you can try to acquire with another software).
or
- 2: You have not enough privilege to access the driver directory. To check that you can right-click on paperscan.exe and select "run as administrator"
or
- 3: Your scanner driver is not compatible with the TWAIN 2.1 data source manager. To check that you can try to remove the twaindsm.dll that you can find in the paperscan directory.
or
-4: Your driver is corrupted. A re-installation can fix the problem if any.
or
- 5: Your scanner is not powered or used by another application.
Kind regards,
Loïc
The application is not able to open the scanner.
OK I can see 5 possible causes:
- 1: your scanner is broken. (To check that you can try to acquire with another software).
or
- 2: You have not enough privilege to access the driver directory. To check that you can right-click on paperscan.exe and select "run as administrator"
or
- 3: Your scanner driver is not compatible with the TWAIN 2.1 data source manager. To check that you can try to remove the twaindsm.dll that you can find in the paperscan directory.
or
-4: Your driver is corrupted. A re-installation can fix the problem if any.
or
- 5: Your scanner is not powered or used by another application.
Kind regards,
Loïc
Re: Twain Acquisition
I removed (deleted) the TWAINDSM.dll version 2.1.4.0. and the program acquires the image from the scanner! I am uncertain about locating and installing an older version of the TWAINDSM file because I do not know what purpose the file is for. But for now, the software seems to be working. Thank you for your assistance.
Re: Twain Acquisition
OK perfect !
Thank you for the return.
Well, in the next release we will add an option to select the TWAIN data source manager to use. This will avoid the file deletion trick.
Kind regards,
Loïc
Thank you for the return.
Well, in the next release we will add an option to select the TWAIN data source manager to use. This will avoid the file deletion trick.
Kind regards,
Loïc
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