Multiple Page scanning

Technical Support for PaperScan.
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jess19
Posts: 2
Joined: Tue Jul 03, 2018 7:38 am

Multiple Page scanning

Post by jess19 » Wed Jan 30, 2019 12:41 pm

Hello,

I have used a program with three different printers two HPs and a recently manufactured Epson. When using the automatic feeder after the first page is scanned the program gives an error message that the "printer is busy" and although the printer continues to scan the pages the program cannot insert them into the document. This occurs with both twain and WIA.

Please help me with this issue.

Hugo
Posts: 74
Joined: Wed Jul 11, 2018 4:50 pm

Re: Multiple Page scanning

Post by Hugo » Fri Feb 01, 2019 2:27 pm

Hello Jess,

Have you tried updating the drivers for each of the Scanners/printers? This behavior shouldn't happen with updated drivers.
If I understand correctly, your issue is that your scanner continues scanning all the pages but you only get the first page of the batch loaded into Paperscan? The control over the document feeder comes from the Twain Driver so make sure you have selected Twain if your device uses Twain drivers.

If you have updated your drivers and your problem still persists let me know so we can dive more in depth into the issue.

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