Can't find Device

Frequently Asked Questions about PaperScan.
Joined:Sun Nov 30, 2014 12:50 pm
Can't find Device

Post by DavidP » Sun Nov 30, 2014 1:00 pm

Have just installed PaperScan free edition to new PC.
I plug in my USB multifunction Printer/Scanner and when I click on top menu Devices, then on Select Device, it is not listed
Suggestions please


Re: Can't find Device

Post by Lisa » Thu Jun 25, 2015 6:41 pm

Hello David !

Sorry for the delay.
I imagine that you found out the answer after all, but just in case...
You need to download a specific TWAIN driver in order to use PaperScan, that you can find for free on your device's brand's website.
Don't forget to plug out your device during the process.
I invite you to have a look at these further information by checking our TWAIN acquisition issues topic.

Please let me know if you have questions.


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